A licensed community association manager (LCAM) is a professional responsible for the day-to-day operations and administration of community associations, such as homeowner associations (HOAs) and condominium complexes. These professionals oversee financial matters, including budgeting, collecting assessments, and managing vendor contracts. They also enforce community rules and regulations, maintain common areas, and facilitate communication between residents and the association’s board of directors. An example would be coordinating landscaping services for a condominium complex.
Effective community association management is crucial for maintaining property values, fostering positive community relationships, and ensuring the smooth operation of shared amenities. Historically, this role has evolved alongside the growth of community associations, becoming increasingly professionalized as the complexities of managing these entities have grown. Skilled professionals in this field contribute significantly to the well-being and stability of the communities they serve.
This article will further explore key aspects of community association management, including best practices for financial planning, strategies for effective communication, and the legal framework governing these organizations. It will also examine emerging trends in the field and the challenges faced by community associations in today’s environment.
1. Licensing and certification
Licensing and certification represent crucial components of professional community association management. A Licensed Community Association Manager (LCAM) designation, often legally required to practice, signifies a demonstrated level of competency and adherence to industry standards. This licensing typically involves completing specific educational requirements, passing rigorous examinations covering legal, financial, and administrative aspects of community management, and adhering to a code of ethics. Certification, while sometimes voluntary, further enhances professional credibility by demonstrating specialized knowledge in areas such as reserve planning or high-rise management. This commitment to professional development ensures that community associations are managed by qualified individuals equipped to handle the complex challenges of this field.
The requirement for licensing and certification serves several important purposes. It protects consumers, the community associations, by ensuring managers possess the necessary knowledge and skills to perform their duties effectively. This includes understanding complex legal and financial matters, as well as navigating the intricacies of governance and community relations. For example, a licensed manager is expected to understand state-specific regulations regarding reserve fund studies, ensuring the long-term financial health of the association. Furthermore, these credentials promote ethical practices and accountability within the profession, fostering trust between managers and the communities they serve. Certified professionals demonstrate a commitment to best practices and continuous learning, contributing to the overall professionalism of the field.
In conclusion, licensing and certification are integral to the integrity and effectiveness of community association management. These credentials provide assurance to communities that their affairs are being handled by qualified professionals, fostering trust and stability. The ongoing pursuit of professional development through licensing and certification ultimately benefits both individual managers and the communities they serve, contributing to the overall strength and resilience of the community association industry. This professionalization of the field directly impacts the quality of life for residents and the long-term health of community associations.
2. Financial Management
Sound financial management forms the bedrock of successful community association governance. Licensed community association managers bear significant responsibility for the financial well-being of the communities they serve. This responsibility encompasses numerous facets, including budget development and implementation, reserve fund planning, assessment collection, financial reporting, and vendor contract negotiation. A skilled LCAM understands the intricate interplay of these elements and their impact on the long-term financial health of the association. For instance, accurately forecasting expenses and developing a realistic budget enables the association to maintain adequate reserves for future repairs and improvements. This proactive approach prevents unexpected special assessments and safeguards the financial stability of the community. Neglecting proper financial management can lead to deferred maintenance, depleted reserves, and ultimately, a decline in property values.
Consider a community association facing a major roof repair project. A proactive LCAM would have anticipated this expense through a well-managed reserve fund, allowing the project to proceed without placing undue financial burden on homeowners. Conversely, an association lacking adequate reserves might be forced to levy a substantial special assessment, potentially causing financial hardship for residents. Effective financial management also involves carefully scrutinizing vendor contracts, negotiating favorable terms, and ensuring that services are delivered as agreed. This diligence protects the association’s financial resources and promotes efficient operations. Further demonstrating the importance of financial acumen, an LCAM adept at interpreting financial reports can identify trends, potential problems, and opportunities for cost savings. This analysis informs strategic decision-making and contributes to the long-term financial health of the association.
In conclusion, financial management represents a critical component of successful community association management. The LCAM’s expertise in this area directly impacts the financial stability, property values, and overall well-being of the community. By prioritizing sound financial practices, LCAMs contribute significantly to the long-term success and sustainability of the associations they manage. This careful stewardship ensures that communities have the resources necessary to maintain their infrastructure, enhance amenities, and provide a desirable living environment for residents.
3. Legal Compliance
Navigating the complex legal landscape governing community associations is a crucial aspect of effective property management. Licensed community association managers must possess a thorough understanding of relevant federal, state, and local laws, as well as the specific governing documents of the association. Non-compliance can expose the association to legal liabilities, financial penalties, and reputational damage. Therefore, prioritizing legal compliance is not merely a best practice but a fundamental requirement for responsible community association management.
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Federal Fair Housing Act Compliance
The Fair Housing Act prohibits discrimination in housing based on race, color, national origin, religion, sex, familial status, or disability. LCAMs must ensure that all association policies and practices adhere to these principles. This includes avoiding discriminatory language in advertising, implementing reasonable accommodations for residents with disabilities, and handling complaints of discrimination fairly and promptly. For example, denying a family with children access to community amenities would constitute a violation of the Fair Housing Act.
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State-Specific Statute Adherence
Community association law varies significantly from state to state. LCAMs must possess a comprehensive understanding of the statutes governing community associations in their jurisdiction. These laws address issues such as meeting procedures, voting rights, assessment collection, and dispute resolution. For instance, California’s Davis-Stirling Act provides detailed regulations regarding open meetings and financial reporting requirements for homeowner associations. Failure to comply with these state-specific statutes can lead to legal challenges and invalidate association actions.
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Governing Document Enforcement
Each community association operates under a set of governing documents, including articles of incorporation, bylaws, and rules and regulations. LCAMs are responsible for enforcing these documents consistently and fairly. This includes managing architectural review requests, addressing violations of community rules, and ensuring that board decisions align with the governing documents. For example, an LCAM must enforce restrictions on pet ownership as outlined in the community’s rules and regulations, even if personally disagreeing with the restriction.
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Contract Management and Compliance
LCAMs frequently negotiate and manage contracts with vendors for services such as landscaping, maintenance, and security. Ensuring that these contracts comply with applicable laws and the association’s governing documents is essential. This includes reviewing contracts for unfavorable clauses, verifying vendor insurance coverage, and ensuring that contracts are executed properly. Failure to manage contracts diligently can expose the association to financial and legal risks.
These facets of legal compliance highlight the essential role of an LCAM in protecting the legal and financial well-being of the community association. By demonstrating a deep understanding of applicable laws and regulations, as well as the specific governing documents of the association, LCAMs build trust with residents and promote a stable and harmonious community environment. Consistent adherence to legal principles minimizes the risk of disputes, litigation, and financial penalties, ultimately contributing to the long-term health and sustainability of the association.
4. Community Governance
Community governance constitutes a cornerstone of effective community association management. A licensed community association manager plays a pivotal role in facilitating and supporting the governance process. This involves working closely with the board of directors, ensuring adherence to governing documents, organizing meetings, facilitating elections, and managing communication between the board and residents. Effective community governance fosters transparency, accountability, and resident engagement, contributing to a harmonious and well-managed community. When governance structures are weak or poorly implemented, it can lead to disputes, mismanagement, and declining property values. Conversely, strong governance, supported by a skilled LCAM, promotes stability, enhances community appeal, and protects property investments.
Consider a community association facing a contentious issue, such as a proposed increase in assessments. An LCAM facilitates effective governance by ensuring that the board follows proper procedures for notifying residents, holding open meetings, and conducting a vote. This transparent process, even if the outcome is not universally popular, fosters trust and reduces the likelihood of conflict. Another example lies in the enforcement of community rules. An LCAM supports governance by applying the rules consistently and fairly, ensuring that all residents are held accountable. This consistent application maintains order and prevents selective enforcement, which can erode trust and lead to disputes. In facilitating board elections, the LCAM ensures that the process adheres to the governing documents and applicable laws, promoting fair and democratic representation within the community.
Effective community governance, facilitated by a competent LCAM, is essential for the long-term health and stability of community associations. It provides a framework for decision-making, ensures accountability, and promotes resident participation. By fostering transparency and adherence to established procedures, strong governance minimizes disputes, enhances community harmony, and protects property values. Challenges may arise, such as apathy among residents or disagreements among board members, but a skilled LCAM navigates these challenges by promoting open communication, facilitating constructive dialogue, and ensuring adherence to the governing documents. This dedication to sound governance practices ultimately contributes to the creation of thriving and resilient communities.
5. Property Maintenance
Property maintenance represents a critical function within the broader scope of community association management. A licensed community association manager bears significant responsibility for overseeing the upkeep and preservation of common areas, ensuring the safety, functionality, and aesthetic appeal of the community. This responsibility encompasses a wide range of tasks, from routine landscaping and cleaning to managing major repair projects and coordinating with vendors. Effective property maintenance contributes directly to resident satisfaction, protects property values, and mitigates the risk of liability. Neglecting property maintenance can lead to deteriorating infrastructure, safety hazards, and declining community morale, ultimately impacting the overall well-being of the association.
The practical significance of this connection becomes evident when considering real-world scenarios. For instance, a poorly maintained swimming pool could pose a safety hazard to residents, potentially leading to legal action against the association. A proactive LCAM would implement a regular maintenance schedule, ensuring proper chemical balance, functionality of equipment, and overall cleanliness of the pool area, thereby mitigating the risk of accidents and associated liabilities. Similarly, neglecting routine maintenance of common area landscaping can detract from the community’s aesthetic appeal, potentially impacting property values. A skilled LCAM understands the importance of curb appeal and implements a landscaping plan that enhances the beauty and value of the community. This could involve regular mowing, pruning, seasonal plantings, and maintaining irrigation systems. Beyond aesthetics, effective property maintenance extends to the structural integrity of buildings and infrastructure. A proactive LCAM schedules regular inspections and preventative maintenance for roofs, plumbing systems, elevators, and other critical components, preventing costly repairs and ensuring the long-term viability of the community’s physical assets.
In conclusion, property maintenance is an integral component of effective community association management. The LCAM’s oversight in this area directly impacts the safety, aesthetics, and property values within the community. By prioritizing proactive maintenance practices, LCAMs safeguard the community’s assets, mitigate risks, and enhance resident satisfaction. Challenges may arise, such as balancing budgetary constraints with the need for repairs or dealing with unexpected maintenance emergencies, but a skilled LCAM navigates these challenges by prioritizing preventative maintenance, fostering strong relationships with reliable vendors, and implementing efficient maintenance protocols. This diligent approach to property maintenance contributes significantly to the long-term health, stability, and desirability of the community.
6. Vendor Management
Vendor management constitutes a critical aspect of a licensed community association manager’s responsibilities. Effective vendor management ensures the smooth operation of community services, from landscaping and pool maintenance to security and repairs. This involves selecting qualified vendors, negotiating favorable contracts, overseeing performance, and managing vendor relationships. A skilled LCAM understands that selecting the right vendors and establishing clear expectations are essential for maintaining the quality of services and protecting the association’s financial resources. Failure to manage vendors effectively can result in substandard work, cost overruns, and disputes, potentially jeopardizing the community’s financial health and resident satisfaction. Building strong vendor relationships fosters open communication, efficient service delivery, and a collaborative approach to problem-solving.
The practical significance of this connection becomes evident when considering real-world examples. Imagine a community association contracting with a landscaping company. An LCAM proficient in vendor management would not only solicit competitive bids but also thoroughly vet each company, examining their experience, insurance coverage, and references. The LCAM would then negotiate a contract that clearly outlines service expectations, payment terms, and performance standards. Throughout the contract term, the LCAM would monitor the landscaping company’s performance, addressing any concerns promptly and professionally. This proactive approach ensures that the community receives high-quality landscaping services at a competitive price. Another example could involve contracting with a security company. A skilled LCAM would consider factors such as the company’s licensing, training protocols, and emergency response procedures when selecting a vendor. Regular communication with the security company and ongoing performance evaluations are essential for ensuring the safety and security of the community.
In conclusion, vendor management is an integral component of effective community association management. A competent LCAM recognizes that selecting and managing vendors effectively directly impacts the quality of services, financial stability, and overall resident satisfaction within the community. Challenges may arise, such as resolving contract disputes or dealing with vendor non-performance, but a skilled LCAM navigates these challenges by fostering professional relationships, establishing clear expectations, and implementing proactive communication strategies. This diligent approach to vendor management contributes significantly to the smooth operation and long-term well-being of the community.
7. Communication Skills
Effective communication forms the cornerstone of successful community association management. Licensed community association managers must possess strong communication skills to navigate the complex interpersonal dynamics inherent in managing diverse communities. This encompasses clear and concise written communication, active listening, empathetic interpersonal interaction, and the ability to tailor communication styles to different audiences. The impact of skilled communication extends to all facets of community management, influencing resident satisfaction, board relations, vendor interactions, and conflict resolution. Without effective communication, misunderstandings can escalate into disputes, eroding trust and hindering the smooth operation of the community.
The practical significance of strong communication becomes evident in various scenarios. Consider a community facing a major construction project. An LCAM skilled in communication proactively informs residents about the project’s scope, timeline, and potential disruptions. This transparent communication, delivered through various channels such as newsletters, community meetings, and online platforms, manages expectations and minimizes resident frustration. In contrast, poor communication regarding the project could lead to rumors, anxieties, and ultimately, conflict within the community. Another example involves addressing resident complaints. An LCAM adept at communication listens attentively to residents’ concerns, acknowledges their perspectives, and communicates clearly about the steps being taken to address the issue. This empathetic and responsive communication approach builds trust and fosters positive relationships within the community. Effective communication also plays a vital role in board meetings. An LCAM facilitates productive discussions by presenting information clearly, summarizing key points, and ensuring that all board members have an opportunity to contribute. This organized and transparent approach to communication promotes informed decision-making and strengthens board cohesion.
In conclusion, strong communication skills are essential for effective community association management. LCAMs who excel in communication build trust, foster positive relationships, and facilitate smooth operations within the community. While challenges may arise, such as navigating conflicting interests or addressing emotionally charged situations, skilled communicators employ active listening, empathy, and clear messaging to navigate these complexities effectively. This ability to communicate effectively contributes significantly to the overall health, harmony, and long-term success of the community association.
8. Dispute Resolution
Dispute resolution represents a critical competency for licensed community association managers. Community associations, by their nature, involve diverse individuals with varying perspectives and interests. Disagreements inevitably arise, ranging from noise complaints and parking violations to more complex issues involving governance and property maintenance. A skilled LCAM possesses the skills and knowledge to navigate these disputes effectively, mediating solutions that preserve community harmony and minimize legal entanglement. Failure to address disputes promptly and effectively can escalate tensions, damage relationships, and potentially lead to costly litigation.
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Mediation and Negotiation
Mediation and negotiation serve as primary tools for resolving disputes within community associations. An LCAM acts as a neutral facilitator, guiding disputing parties toward a mutually agreeable solution. This involves active listening, understanding each party’s perspective, and fostering open communication. For example, a dispute between neighbors regarding a shared fence might be resolved through mediation, with the LCAM helping the parties reach a compromise on repair costs or boundary lines. Successful mediation avoids escalation and preserves positive relationships within the community.
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Enforcement of Governing Documents
Community associations operate under a set of governing documents that outline rules and regulations. When disputes arise regarding violations of these documents, the LCAM plays a crucial role in enforcement. This involves clear communication of the violation, consistent application of established procedures, and documentation of all actions taken. For instance, if a resident consistently violates parking regulations, the LCAM would follow established procedures for issuing warnings, fines, or other sanctions as outlined in the governing documents. Consistent enforcement maintains order and ensures equitable treatment of all residents.
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Understanding Legal Parameters
While aiming for amicable resolution, LCAMs must also possess a working knowledge of relevant legal principles governing disputes. This understanding informs their approach to mediation and ensures that proposed solutions comply with applicable laws and regulations. For example, an LCAM mediating a dispute involving alleged discrimination must be aware of fair housing laws and ensure that the resolution does not violate these principles. This awareness protects the association from legal liabilities and ensures fair treatment of all parties involved.
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Escalation Protocols
Not all disputes can be resolved through informal mediation. LCAMs must understand when and how to escalate disputes to the board of directors or, if necessary, to legal counsel. This involves documenting all attempts at resolution, gathering relevant evidence, and presenting a clear and concise summary of the dispute to the appropriate authority. Knowing when to escalate a dispute protects the association from potential liability and ensures that complex legal matters are handled appropriately.
Effective dispute resolution is essential for maintaining a harmonious and well-functioning community association. A skilled LCAM utilizes a combination of mediation, enforcement, legal knowledge, and escalation protocols to navigate disputes effectively. This ability to resolve conflicts peacefully preserves community relationships, protects the association from legal risks, and contributes to the overall stability and well-being of the community. By fostering a culture of respectful communication and adherence to established procedures, LCAMs create an environment where disputes are addressed fairly and efficiently, minimizing disruption and promoting positive community relations.
9. Ethical Conduct
Ethical conduct represents a cornerstone of professional community association management. Licensed community association managers are entrusted with significant responsibilities involving financial resources, legal compliance, and the well-being of community residents. Adhering to a high ethical standard is not merely a best practice but a fundamental requirement for maintaining public trust, protecting the association’s interests, and fostering a positive community environment. Ethical breaches can have severe consequences, including legal repercussions, financial losses, and reputational damage, ultimately undermining the stability and integrity of the community association. Therefore, a strong ethical compass guides all actions and decisions of a responsible LCAM.
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Financial Transparency and Accountability
Financial dealings within a community association require the highest level of transparency and accountability. LCAMs handle substantial sums of money, including resident assessments, reserve funds, and vendor payments. Ethical conduct demands meticulous record-keeping, accurate financial reporting, and avoidance of any conflicts of interest. For example, an LCAM must avoid using association funds for personal gain or directing contracts to vendors with whom they have a personal financial relationship. Transparency ensures that all financial transactions are open to scrutiny, fostering trust among residents and protecting the association’s financial integrity.
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Conflicts of Interest Disclosure and Management
Conflicts of interest can arise in various situations within community association management. An LCAM might have a personal relationship with a vendor bidding on a contract or a financial stake in a business operating within the community. Ethical conduct requires full disclosure of any potential conflicts of interest to the board of directors. This transparency allows the board to make informed decisions and avoid even the appearance of impropriety. For instance, if an LCAM’s spouse owns a landscaping company bidding on a contract, ethical conduct dictates disclosing this relationship to the board, even if the bid is the most competitive. Managing conflicts of interest transparently protects the association from potential financial loss and maintains resident trust.
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Fair and Equitable Treatment of Residents
Ethical conduct demands fair and equitable treatment of all residents within the community association. LCAMs must enforce rules and regulations consistently, avoiding favoritism or discrimination. This includes handling complaints fairly, providing equal access to community amenities, and respecting the diverse perspectives and needs of residents. For example, an LCAM should not enforce parking regulations selectively, targeting some residents while overlooking violations by others. Ethical conduct ensures that all residents are treated with respect and dignity, fostering a sense of community and minimizing the potential for conflict.
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Professional Development and Adherence to Best Practices
Ethical LCAMs demonstrate a commitment to ongoing professional development, staying informed about industry best practices, legal updates, and emerging trends in community association management. This commitment to continuous learning ensures that they possess the knowledge and skills necessary to serve the community effectively. For example, an LCAM might participate in continuing education courses to stay abreast of changes in state-specific community association law or pursue professional certifications to enhance their expertise in areas such as financial management or reserve planning. This dedication to professional growth reflects a commitment to ethical conduct, ensuring that the LCAM provides competent and responsible service to the community association.
These facets of ethical conduct highlight the importance of integrity and professionalism in community association management. LCAMs who prioritize ethical decision-making build trust with residents, protect the association’s interests, and foster a positive community environment. Ethical conduct strengthens the fabric of the community, promoting harmonious relationships, and ensuring the long-term stability and success of the association. By upholding high ethical standards, LCAMs demonstrate their commitment to serving the best interests of the community and contributing to its overall well-being.
Frequently Asked Questions about Community Association Management
This FAQ section addresses common inquiries regarding the role and responsibilities of licensed community association managers.
Question 1: What is the primary role of a licensed community association manager?
A licensed community association manager (LCAM) is responsible for the day-to-day operations, administration, and financial management of a community association, such as a homeowner’s association (HOA) or condominium complex. This includes enforcing governing documents, managing budgets, overseeing maintenance, and facilitating communication between the board of directors and residents.
Question 2: How does one become a licensed community association manager?
Licensing requirements vary by state but typically involve completing specific educational courses, passing a state-administered exam, and obtaining relevant experience. Continuing education is often required to maintain licensure.
Question 3: What are the key benefits of hiring a professional community association manager?
Professional management provides expertise in financial planning, legal compliance, property maintenance, and dispute resolution. This expertise protects property values, enhances community harmony, and ensures the smooth operation of the association.
Question 4: How does an LCAM handle financial matters within the association?
LCAMs develop and manage budgets, collect assessments, oversee reserve funds, and prepare financial reports. They also negotiate contracts with vendors, ensuring cost-effectiveness and compliance with association guidelines.
Question 5: What role does an LCAM play in resolving disputes within the community?
LCAMs often act as mediators in disputes between residents or between residents and the association. They facilitate communication, promote understanding, and strive to resolve conflicts fairly and efficiently, often preventing costly legal action.
Question 6: How does an LCAM ensure compliance with governing documents and applicable laws?
LCAMs possess a thorough understanding of relevant laws and the specific governing documents of the association. They enforce rules and regulations consistently, ensuring that the association operates within legal parameters and protecting it from potential liabilities.
Understanding the role and responsibilities of an LCAM is crucial for the effective operation and long-term health of any community association. Professional management contributes significantly to preserving property values, fostering positive community relations, and ensuring a well-maintained and harmonious living environment.
The following section will delve deeper into specific aspects of community association management, offering practical insights and best practices for board members, residents, and industry professionals.
Essential Tips for Effective Community Association Management
These practical tips offer valuable insights for licensed community association managers seeking to enhance their management practices and foster thriving communities.
Tip 1: Proactive Communication: Establish multiple communication channels to keep residents informed about community matters. Utilize newsletters, email updates, community websites, and social media platforms to disseminate information effectively. Regular communication fosters transparency and builds trust within the community.
Tip 2: Preventative Maintenance: Implement a proactive maintenance plan to address potential issues before they escalate into costly repairs. Regular inspections of common areas, landscaping, and building systems can prevent major problems and extend the lifespan of community assets. This proactive approach saves money in the long run and enhances the community’s aesthetic appeal.
Tip 3: Financial Prudence: Develop a realistic budget that reflects the community’s needs and financial resources. Maintain adequate reserves for future repairs and capital improvements. Conduct regular financial reviews to identify potential cost savings and ensure financial stability.
Tip 4: Consistent Enforcement of Governing Documents: Apply community rules and regulations consistently and fairly to all residents. Consistent enforcement maintains order, promotes fairness, and minimizes disputes. Document all enforcement actions thoroughly to maintain transparency and protect the association from potential legal challenges.
Tip 5: Cultivate Strong Vendor Relationships: Build positive relationships with reliable vendors who provide quality services at competitive prices. Clear communication, well-defined contracts, and regular performance evaluations are essential for successful vendor management. Strong vendor relationships contribute to the smooth operation of community services.
Tip 6: Continuing Education and Professional Development: Stay informed about industry best practices, legal updates, and emerging trends in community association management. Participate in continuing education courses, attend industry conferences, and pursue professional certifications to enhance expertise and maintain a high level of competency. Commitment to ongoing professional development benefits both the LCAM and the community they serve.
Tip 7: Effective Meeting Management: Well-run board meetings are essential for effective governance. Prepare agendas in advance, distribute relevant materials, facilitate productive discussions, and maintain accurate minutes. Organized meetings promote efficient decision-making and enhance board cohesion.
By implementing these practical tips, licensed community association managers can enhance their effectiveness, foster thriving communities, and contribute to the long-term well-being of the associations they manage. These strategies promote transparency, financial stability, and harmonious community relations, ultimately enhancing the quality of life for residents.
This collection of insights and best practices provides a foundation for successful community association management. The concluding section will summarize key takeaways and offer final recommendations for navigating the complex landscape of community association governance.
Licensed Community Association Management
This exploration of licensed community association management has highlighted the multifaceted nature of this profession. Effective community association management requires a diverse skill set encompassing financial acumen, legal knowledge, communication proficiency, and a commitment to ethical conduct. From navigating complex budgets and ensuring legal compliance to fostering positive community relations and resolving disputes, licensed community association managers play a pivotal role in the well-being of the communities they serve. The importance of professional licensing and ongoing professional development has been underscored as essential for maintaining high standards of practice and protecting the interests of community associations.
The evolving landscape of community association living necessitates a continued focus on professionalizing management practices. As communities grow and regulations become increasingly complex, the demand for skilled and ethical licensed community association managers will continue to rise. Investing in professional management safeguards property values, enhances community living, and ensures the long-term stability and success of community associations. The future of thriving communities rests on the shoulders of dedicated professionals committed to upholding the highest standards of practice within the field of licensed community association management.
